- Check your vehicle manufacturer booklet which came with the vehicle
- Use the TotalEnergies online tool
- Contact us
Most popular questions
-
Is this useful ?
-
It is adviseable to remain with the vehicle manufacturer's recommendation obtained from the above sources. If more than one product is presented as an option, speak to a TotalEnergies representative or contact us for advice on which product would be most suitable.
Is this useful ? -
The oil gets degraded because of oxidation due to high temperatures reached in the engine compartment and this degradation reduces the properties of the oil which protects your engine.
Is this useful ? -
The vehicle manufacturer usually gives the recommendation based on the oil used. This is normally based on kilometres or years - check your car booklet.
Is this useful ? -
It is recommended for you to make use of a reputable service provider or the vehicle manufacturer close to you.
Is this useful ? -
-
- Monograde oil protects your engine sufficiently at the operating temperature (SAE 30 - One Number)
- Multigrade oil protects your engine sufficiently at operating temperature and provides additional protection during start-up.
Is this useful ? -
- 5W-30 means that this is a multigrade oil. This is indicated by the two numbers separated by a "W"
- 5W - shows thickness/viscosity of the oil on a start-up - when you start the car (W - stands for Winter, this indicates oil performance under colder engine temperatures when the engine has not been running)
- 30 - shows the thickness/viscosity of the oil when the car is moving (operating temperature, when the car has been running)
Is this useful ? -
- Viscosity decreases at higher temperatures
- The viscosity classification on the packaging is at a specific temperature
- Higher VI means that the oil thickness decreases to a lesser extent than an oil with a lower VI
- Multigrade oils and synthetic oils have higher VI, therefore they can better withstand changes in viscosity due to temperature
Is this useful ? -
- Mineral oil is refined from crude oil
- Synthetic oil is altered by chemical processes to enhance the properties and purity of the oil
- Synthetic oil is less prone to oil degradation and can have other unique properties depending on the type of synthetic oil
Is this useful ? -
- You need to know if it is a two stroke or four stroke engine because they use different oils
- If it is two stroke, the mixing ratio of oil and fuel is specified by the motorcycle manufacturer
Is this useful ? -
- Based on the specification recommended by the motorcycle manufacturer (Usually JASO MA spec)
- If the motorcycle is fitted with a wet clutch an oil with a JASO MA specification is recommended
Is this useful ? -
Security is strengthened during the control of the personal identification number (PIN code). It is indeed the TotalEnergies Card itself that checks the PIN code. Cloning of the card is reduced because of the pin encoded on the chip and the way the chip processes transactions.
Is this useful ? -
Not on the existing card. Any time, you want the PIN codes of your TotalEnergies cards changed, new cards will have to be generated at the Head Office.
Is this useful ? -
For each transaction, the cardholder has to key in his own pin code. If the driver code and/or mileage entry options were selected, the cardholder will have to ensure these are correctly keyed in.
Is this useful ? -
You can use your TotalEnergies cards at more than 400 of our service stations.
Is this useful ? -
You select the combinations of fuels and services depending on each user's needs. Purchases are clearly identified, checked and secured, thanks to cards' and drivers' PIN codes.
· Each card has its own combination of products and services (fuels, car-wash, lubricants, truck-stop or shop)
· Each card has its own ceiling limits for purchases.
· Each card is given a PIN code in order to secure payments.
· Available also are the average consumption reports as well as the anomalies statements.
Is this useful ? -
Our systems can respond to your needs. In each card, you can customize:
· Type of products
· The ceiling limits for the purchase of fuels and/or services
· The PIN code(at time of creation or ordering of card(s))
· The geographical acceptance
· The day and time acceptance
Is this useful ? -
The card holder will be able to pay for the products (fuel and non fuel) as specified on the card application form.
Is this useful ? -
Yes, you have to give to each cardholder their pin codes and the explanation notice.
Is this useful ? -
Is this useful ?
-
Is this useful ?