Our Contact Portal for Professionals

At Total we strive to give you the best possible service. Our Customer Care Agents are available to assist with your enquiry, complaint, compliment, or placing an order.


As from 1 October 2017, the Customer Service staff are available from 07h00 to 19h00 from Monday to Friday and from 07h00 to 14h00 on Saturdays. Only emergency calls are handled outside these hours.


Total Customer Care Centre contact details are:

South Africa: 0860 111 111

Namibia: 0800 300 641

Botswana: 0800 600 688

Swaziland: 800 5100 


Email: customerservice@totalcustomercare.co.za

Fax: 0860 111 112

Mail Address: PO Box 579, Saxonwold, Sandton, 2132


Physical Address: Total House, 3 Biermann Avenue, Rosebank, Gauteng, 2196