TOTAL CUSTOMER SERVICE

Customers have a voice

 

                                   
                       

TOTAL is serious about service and strives to give the customer maximum convenience. Customer Service staff are available

from 07h00 to 19h00 from Monday to Saturday and from 07h00 from 13h00 on Sundays and public holidays. Only emergency

calls are handled outside these hours.

 

 


 

 

We answer to you!

The customer service team handles your information requirements, resolves your problems, channels your compliments to those deserving and follows up on your queries and service complaints. We strive to provide instant support and obtain answers to all your enquiries. For those queries which require investigation or consultation, we endeavour to track down the experts for you and let you know the status. All calls to the Customer Contact Centre are logged, recorded and escalated calls are tracked until issues are successfully resolved.

Customer Service provides the following, for the customer and motorist in distress:

  • Corporate and network information
  • Assistance in resolving service difficulties
  • Fuel cards service support
  • Channeling of specialised service requirements to TOTAL internal experts
  • Channeling of maintenance requests to assigned suppliers
  • Channeling of compliments to TOTAL personnel, suppliers and service stations
  • Service feedback channel: registration of compliments or lodging of complaints
  • Monitoring of TOTAL's service performance: turnaround times for customer requests and services by various departments

The contact details for the National Customer Contact Centre are:

South Africa  0860 111 111 
Namibia 0800 300 641
Botswana 0800 600 688
Lesotho 800 22019
Swaziland 800 5100